Refund Policy
Last updated
We want you to pay only for something that works for you. Payments are processed by Dodo Payments as merchant of record, and refunds go back to the original payment method.
Subscriptions (menulink QR Pro and menulink Orders)
- Cancel any time from Plan → Manage subscription. You keep paid features until the end of the period you paid for and are not charged again.
- First payment: if menulink.live is not right for you, email us within 7 days of your first payment for a full refund.
- Renewals: we do not refund the remaining part of a monthly or yearly period after you cancel, except where the law requires it or as described below.
Menu Makeover (one-off)
- If you have not generated a report yet, you can ask for a full refund within 7 days of buying.
- Once a report has been generated, the purchase is not refundable, because the analysis has been delivered.
When we always refund
- You were charged by mistake or twice for the same thing.
- A paid feature did not work and we could not fix it within a reasonable time.
How to ask
Email support@menulink.live from your account email with the date of the payment. We aim to reply within 2 working days; once approved, refunds usually appear within 5 to 10 working days, depending on your bank.